If you've bought a course and it’s not showing up in the My Courses section of your Udemy account, this article provides helpful, troubleshooting steps on how you might find it.
Udemy sends out a confirmation email whenever you enroll in a course. So, as an initial step, please ensure that you are logged into the same email account that is registered to your Udemy account, and that you received an enrollment confirmation email for the course. Be sure to check your Junk mail folder if you don’t see the enrollment confirmation email in your inbox.
If you don’t see a confirmation email, this could indicate that you purchased the course while logged into Udemy with a different email address (see below), or that the purchase was not completed. We also advise checking your banking information or your PayPal account to verify the purchase was processed.
Occasionally students create more than one Udemy account by mistake. For example, a student might mistakenly create a second Udemy account on their mobile device, or, by creating an account with a social media login that they do not regularly use. If you use multiple email accounts, or have a Facebook or Google account, try logging in with the associated email addresses.
If you discover that you have created more than one Udemy account by accident, and would like to merge the accounts, please click here for steps on how to do so.
If you're still having trouble, you may have entered your email address incorrectly when your first signed up for Udemy. For example, instead of entering “Jane@emailexample.com”, you might have typed “Jne” by mistake. As a result, our system would attempt sending your confirmation email to that address, instead of the correct one..
Double check to see that you received a confirmation email for your course purchase. If you did not receive an email with a receipt, please send a message to support@udemy.com and include your first and last name, and the title of the course that you're missing.
If you paid with a debit or credit card, please provide the last four digits on the card as well as the cardholder's name as it appears on the card. If you completed your purchase with PayPal, please provide the PayPal receipt including the transaction id.
If you've tried purchasing a course on the Udemy mobile app, but are unable to locate it in your account, then please click here to read our Missing Mobile Purchases article.
If the course was moved to the Archived section of your account, then you won’t see it on your My Courses page. To check and see if the course was Archived by mistake, please follow these steps.
Whether you're adding lectures to your course using the web uploader or Bulk File Uploader, problems can occur during the uploading or processing phase. Before trying anything else, make sure that the file name does not contain any special characters or symbols. Try removing spaces and underscores. Video files should be at least 720p and less than 4.0 GB.
Troubleshooting Video Uploading
Most uploading issues are caused by a poor internet connection. If you experience issues while the video is being uploaded is likely caused by one of the following:
Anyone can create a free course on Udemy. If you want to charge students a fee for your courses, however, you will need to apply to become a premium instructor. The application is free, and is usually approved within 2 business days.
Apply to Become a Premium Instructor
Selecting Your Payout Method
Once you have entered your information and selected the promotional programs you would like to participate in, you will be prompted to select your payout method. Instructors can receive their payouts via PayPal or Payoneer.
To active a payout method for your Udemy account, please follow the steps below:
Having trouble completing a purchase? Purchase attempts can fail for a variety of reasons: please have a look at some of the most common issues that can happen, when attempting to make a purchase on Udemy..
At this time, we accept all major credit and debit cards (Visa, MasterCard, American Express, and Discover). If you’re having trouble purchasing a course with a card, please note you can also purchase courses using Paypal or our mobile app, which uses Apple's or Google Play's payment system depending on your device, often in your local currency.
Debit Cards Issued Outside of the United States
Udemy is based in the United States, and we accept all major debit and credit cards, as well as local debit cards in many countries. However, debit cards in some countries might not allow foreign transactions. If you do not see a local payment option when checking out on Udemy, and you are experiencing trouble making a payment, call your bank to ensure your card is authorized for international purchases.